SATISFACTION GUARANTEE

You may terminate service for any reason within 30 days of activation. If you purchased equipment from us at a promotional price at the time of activation, you must return that equipment to avoid being assessed a $175 early termination fee. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.

RETURN AND SERVICE TERMINATION

You may return any or all of your merchandise for any reason within 30 days of purchase*. The original customer receipt must accompany all returns. If you cancel your service after the 30 day period, but prior to the expiration of your minimum term, you will be responsible for all applicable usage fees, access charges, taxes, surcharges or other charges that accrued to your account through the termination date, including a $175 early termination fee. If you return your merchandise, even by mistake, more than 30 days after your purchase, you will not receive a refund and the merchandise you returned will not be returned to you.

Returning your merchandise does not automatically terminate your service. In order to cancel your service, you MUST contact Verizon Wireless Customer Service at the phone number on your contract.

HANDSET RETURNS

*GoWireless will only accept handsets in like new condition. Handsets must be deactivated with Verizon Wireless prior to being returned and must be in the original, unaltered packaging, with all accessories, manuals, etc. For handset returns that meet the requirements of the Test Drive brochure, GoWireless will refund the purchase price of the handset if you return it and will not impose any equipment related charges, such as an early termination fee or cancellation fee. Customers who return their handsets will be charged a $25.00 re-stocking fee (except Test Drive returns) along with any applicable costs for missing parts. The re-stocking fee is due at the time the handset is returned. Handsets that have more than 250 minutes of usage (except Test Drive returns) or are out of the 30 day return time frame may not be returned under any circumstances. The serial number of the phone sold must match the box or it will not be accepted. If your phone purchase included a mail in rebate, you must wait the full 30 day period before cutting off the UPC label and submitting the rebate. Handsets with the UPC label removed will not be eligible for return. At our discretion, we may decline your return or charge you a fee for items that we determine are damaged or require service.

If you return and we accept your merchandise within the 30 day return period, we will refund your merchandise purchase price. No refunds will be handled at the store level. All refunds for cash payments will be processed out of the corporate office in the form of check within 12 business days of the return transaction.  All refunds for credit card payments will be processed at the store.

If you received your merchandise through a "Buy One, Get One Free" or similar offer, both items must be returned in order to receive a refund. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be included.

Opened software purchased separately may be exchanged only for the exact same item and may not be returned for refund.

Before returning or exchanging any product that has data in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.

ACCESSORY RETURNS

GoWireless will be happy to exchange most accessory purchases with a GoWireless store credit if returned within 72 hours of purchase. All earpiece and battery purchases are final and are not eligible for refund or exchange. GoWireless will only issue a store credit for an accessory return.

IN PULSE RETURN POLICY AND IMPORTANT INFORMATION

If you do not agree to the terms of the prepay wireless service agreement, do not use the pin to initialize service or scratch coating off the back of the card. If you activated service without a card, do not initialize service by making a call. Return the card and/or any wireless phone you received with this agreement to the place of purchase within 15 days with the original sales receipt. No refunds will be granted after 15 days or if the card has been used, if the coating has been scratched off, or the account has been initialized. You are responsible for the cost of the card and the wireless phone until we receive it and may want to insure its value.

EXCHANGE NEW MERCHANDISE

Within 30 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box. All merchandise must be in like-new condition. Please have your customer receipt available as proof of purchase. All earpiece and additional battery purchases are final and are not eligible for refund or exchange.
 

GO WIRELESS PRICING POLICY

All phone prices displayed are on 2 year agreement with rate plans specified.

All phones available on 1 year agreement for additional $50.00.

All phones available on lower rate plans other than specified for an additional $50.00.

All phones may be purchased un-activated for MSRP.

GoWireless will match any local, non-internet price within 7 days of purchase with proof of lower price.