GoWireless Privacy Policy
Privacy Policy
Our customer’s privacy is a very important priority at GoWireless. We are committed to continuously maintaining and upholding stringent protections for our customers. This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to GoWireless stores, Gowireless.com, GoWireless Replacement Insurance Program and other places where we may collect personal information.
Highlights
Personal Information
- We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.
- We may collect information regarding your interactions with our Web sites using cookies.
- We may obtain additional personal and non-personal information from third party providers.
Your Choices
You may choose to:
- Stop receiving e-mail, direct mail, phone and mobile marketing communications.
- Update and correct your personal information.
Uses of Information
- GoWireless does not sell, rent or trade your personal information to third parties.
- We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
- Your personal information may be shared with current or future GoWireless entities or subsidiaries. We may also use the information you provide to send you marketing communications.
- In limited circumstances, GoWireless may need to share your information with certain third parties to perform services on our behalf.
Important Information
- GoWireless does not knowingly collect information online from children under 13.
- GoWireless values our relationship with our customers and we are committed to responsible information-handling practices.
How To Contact Us
If you have questions about GoWireless' Privacy Policy, contact us by:
Phone:
1-866-487-1222, ext 4004
E-mail:
PrivacyRepresentative@gowireless.com
Regular mail:
GoWireless Corporate
Attn: Customer Care/Privacy
9970 W. Cheyenne Ave
Las Vegas, NV 89129
Our Privacy Commitment to Our Customers
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
The GoWireless Companies follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:
- NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
- CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
- SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
- SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
GoWireless Inc., “GoWireless”, is a corporation, and if you provide information to any of the businesses, stores or Web sites owned or operated by GoWireless, this information may be combined or shared among current or future GoWireless, Inc. entities and subsidiaries. GoWireless Inc. operates businesses, retail stores and Web sites under the names GoWireless (GoWireless.com and GoWireless.net), GOMBL, (GoMobl.com), and GRIP (gripphoneprotection.com) and GoWireless Licensee stores among others.
Each member of GoWireless Inc., and/or each Web site established by a member of the GoWireless companies, may have its own Privacy Policy which it may modify as needed consistent with these principles.
GOWIRELESS PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for GoWireless retail stores, GoWireless Licensee retail stores, Gowireless.com (the "GoWireless Web site") and all other locations, occasions or events where your personal information is collected by, or on behalf of, GoWireless. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Web sites that are accessible through the GoWireless sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the GoWireless trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share, and secure your information.
Privacy Policy Contents:
Information Collected by GoWireless
As part of your interaction with GoWireless, we may collect personal information including, but not limited to:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/or shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While you're shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
- * Purchase products or services
- Participate in a promotion or survey
- Contact us with a question or concern
- Participate in other activities with GoWireless
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Uses of Your Personal Information
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Providing customer services
- Administering promotions or surveys
- Offering new products and services
- Improving the effectiveness of our Websites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed, or as described elsewhere within this policy
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Personal Information Provided to GoWireless from Third Parties
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.
Information from Third Parties
GoWireless may obtain consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
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Sharing of Personal Information
GoWireless does not sell, rent or trade your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:
- Fulfilling customer orders
- Sending GoWireless marketing communications
- Delivering packages
- Scheduling and performing installations
- Servicing products
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of GoWireless
- Processing credit card payments
- Providing chat functions
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
At times we may partner with a third party to create a site that may look as if you are on a www.gowireless.com page. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the GoWireless Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.
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Choices Regarding Your Personal Information
GoWireless communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
1. Follow the directions on an e-mail or direct mail marketing communication you receive from us.
2. Call 1-866-487-1222, ext 4004 with your request and current contact information.
3. Send an e-mail with your request and current contact information to: PrivacyRepresentative@gowireless.com.
4. Send a letter with your request and current contact information to:
GoWireless Inc.,
Attn: Customer Care/Privacy
9970 W. Cheyenne Ave
Las Vegas, NV 89129
5. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
GoWireless will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails
- 30 business days for direct mail and phone
Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, information or other organization-related communications.
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Updating Your Personal Information
GoWireless wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
1. Call: 1-866-487-1222, ext 4004
2. Send a request to: PrivacyRepresentative@gowireless.com
3. Send a letter to:
GoWireless Inc.,
Attn: Customer Care/Privacy
9970 W. Cheyenne Ave
Las Vegas, NV 89129
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
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Third-Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use their tracking technologies and cookies to collect anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
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Collection of Children's Personal Information
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
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Concerns about the Privacy or Security of Your Personal Information
Please contact our Privacy Representative to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
1. Call: 1-866-487-1222, ext 4004
2. Send a communication to: PrivacyRepresentative@gowireless.com
3. Send a letter to:
GoWireless, Inc.
Attn: Customer Care/Privacy
9970 W. Cheyenne Ave
Las Vegas, NV 89129
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Privacy Policy Changes
As GoWireless continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Last revision date: 6.22.2011